Desk Support & Travel Requests
Plan Your Family Stay at a Canadian Casino Hotel
When we plan a trip with our children, we look past the gaming floor to focus entirely on room layouts, pool hours, and amenities suitable for groups with children. You can use our desk request service to gather practical details before booking your stay.
Illustration, not a photograph
Ranking → Plan our stay
What to include in your request
To help us check hotel policies and amenities for your travel group, our request form asks for a few straightforward details:
- Hotel selection: Pick from all ten casino resorts reviewed across Canada, whether you are considering River Cree Resort & Casino for its indoor rinks or Fallsview Casino Resort for family dining and theatre shows.
- Travel dates: Share your planned arrival and departure dates so we can review seasonal facility schedules, such as pool hours or venue operations.
- Family composition: Indicate the total number of adults and children travelling. Provincial rules strictly bar minors from gaming floors (under 18 in Alberta and Québec; under 19 in Ontario and British Columbia), so room capacity and off-floor amenities are key considerations.
- Stay preferences: Mention any specific arrangements you require, such as connecting rooms, crib availability, or parking details.
What happens after you submit
Our editorial desk reviews your request against our property fact sheets and official resort guidelines. We do not process payments or collect payment card details on this website.
We check room options, non-gaming activities, and published age access rules for your dates, then reply by email. Our response outlines the property's suitability for your group and provides direct booking paths to official resort channels. To learn more about how our editorial desk functions, you can read how this site earns and review how we rank each resort.
- Send dates, family size and the hotel you lean to.
- We check rooms and the current rate with the hotel or a booking partner.
- You get an email, usually within one working day.
- You book with the hotel or the partner; no card details here.
Here is how the lights stay on: when a family books through our links or asks our desk to plan a stay, the hotel or a booking partner pays us a referral commission. No hotel can buy its place in the ranking.
Plan our stay
Tell us about your family trip
We check rooms and the current rate with the hotel or a booking partner and reply by email, usually within one working day. No card details here. Please do not send names of children.